Ask
Together we choose the right moment and channel. For example, after delivery, an appointment or a completed assignment.
What do
your customers think?
With CSAT as a service, we collect customer satisfaction feedback, analyse responses and identify specific improvements. A separate service, tailored to your business.
Delivery and pricing on request.
From feedback to improvement.
Understand
We analyse responses and comments. You see the response rate, recurring themes and the limitations of the measurement.
Improve
You receive a report with specific improvements. We agree how your team will follow up on the feedback.
A separate agreement.
CSAT is separate from cognito, Plus and Agent. We agree the channel, frequency, volumes, reporting, data processing and pricing in advance. We use only the customer data needed for this.
We do not promise a higher satisfaction score. The value lies in useful feedback and a clear way to follow up on improvements.
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